FAQ

If you have any questions about our services, please do not hesitate to contact us on  1300 787 465.  To help you though, we have included below a range of common questions that may help answer your enquiry.

Where are you located?
What areas can you deliver to?
Is there a delivery charge?
How much do your cakes cost?
How much notice do I need to give to order my cake or cupcakes?
How far in advance can I order?
How do I know if the date I want is still available?
What is a ‘Date Hold Deposit’?
Do you require a Deposit?
When is the final payment due?
How do I make payment?
What is your payment policy?
What is the process to book a cake?
Can I design my own cake?
Can you help me design a cake?
Can I send you a picture of a cake I like and have a quote on that?
What are Edible Images?
What size is each serve of cake?
What flavours can I choose from?
How do I contact you with other questions?

Where are you located?

We are located at 2/26 Shakespeare Street, Traralgon, Victoria, Australia.

What areas can you deliver to?

Delivery is possible throughout Gippsland and Melbourne at an additional fee. Free pick up is also avaliable from our Traralgon shop.

Is there a delivery charge?

A delivery fee will be charged based on a rate of $1.00 per/km (one way).

How much do your cakes cost?

Every cake we make is as individual as you are, so therefore pricing depends on many things. Cakes start at $220, with a minimum of 20 serves. CLICK HERE for further information.

How much notice do I need to give to order my cake or cupcakes?

We often book out 2-3 months in advance, so ordering in advance is strongly advised to avoid disappointment. If you are unsure of exactly what you are after, you are welcome to pay a Date Hold Deposit of $100 to secure your date. This deposit then comes off your cake once details are confirmed.

How far in advance can I order?

As we get booked up so quickly, we are more than happy to take bookings for any date within the next 18 months. If you wish to secure your date you simply pay a non-refundable Date Hold Deposit of $100, which will later become part of your Cake Deposit.

How do I know if the date I want is still available?

For your convenience we have included a booking calendar on the site. Please CLICK HERE.

What is a ‘Date Hold Deposit’?

A Date Hold Deposit is a Non-Refundable Deposit of $100.00 that is used to secure your required date. This amount will be credited against the 50% Deposit required at the time of booking the cake.

This ‘Date Hold Deposit’ can be paid prior to the final design being agreed upon, however it guarantees that your date will be available to you.

Do you require a Deposit?

Yes. At the time of booking the cake a 50% Non-Refundable Deposit is required. The balance is then due no less than 2 weeks prior to delivery.

When is the final payment due?

The final payment for the cake is due no less than 2 weeks prior to delivery. If payment is not made by this time, an additional fee of $50 will be payable if the Customer still wishes to go ahead. Orders that are not paid in full 7 days prior to delivery will be cancelled. The 50% Deposit will not be refunded.

How do I make payment?

Payment is accepted in store by Cash or EFTPOS, by Bank Deposit or by Credit Card over the phone. Full details will be provided at the time of booking your cake.

What is your payment policy?

Payment is broken into a number of different sections.

  • Date Hold Deposit – this is a $100, non-refundable Deposit, that secures your required date. This Deposit guarantees your booking and can be paid well in advance, prior to final design details being confirmed. It is then deducted from the 25% Deposit made at the time of booking. Dates cannot be ‘held’ without this Deposit – NO EXCEPTIONS.
  • Booking Deposit – A 50% non-refundable Deposit is required at the time of booking the cake. This fee is non-refundable as it is used to purchase ingredients and materials needed for your cake.
  • Final Payment – the balance of payment is due NO LESS than 2 weeks prior to delivery. If payment is not made by this time, an additional fee of $50 will be payable if the Customer still wishes to go ahead. Orders that are not paid in full 7 days prior to delivery will be cancelled. The 50% Deposit will not be refunded.

What is the process to book a cake?

Please start by filling out the Quote Enquiry form on our website.. This will provide us with all of the information we need to respond to your enquiry, and allows you the opportunity to request a no obligation Design Appointment, if you wish to sit down with us and discuss your needs. Once we have provided a Quote and you are happy to go ahead, you simply secure the booking with the 25% non-refundable depost, at which time your booking is placed into our calendar. Please CLICK HERE for full details.

Can I design my own cake?

Definitely. At Cakes by Karen all cakes are custom made to meet your requirements, so please feel free to discuss your design ideas in detail with us.

Can you help me design a cake?

Of course we can. We simply need to know some basic ideas of what you like! We recommend that Customers undertake some research prior to meeting with us – Google and Flickr are great sources of inspiration. Print off pictures of cakes that you like and make a note as to why you like it. The more information you can give us, the more specific we can be in our design suggestions. For Wedding Cakes, we also recommend bringing in your Invitation, details of the Wedding Dress etc. as it will be very helpful when designing your cake.

Can I send you a picture of a cake I like and have a quote on that?

Yes. If you visit the QUOTE REQUEST page, you can upload an image at the time of requesting a quote. Please note, we will not copy another persons design completely – every cake is different and we believe it is important that your cake is personalised to suit your tastes.

What are Edible Images?

Edible Images are images that are printed on Icing Sheets using Edible Inks. They are a fantastic way to add a special touch to any cake, whether you are a home baker or a Professional Decorator.

What size is each serve of cake?

Depending on your requirements, cakes can be made in two serving sizes. All of our cakes are Mud Cakes, so larger serves, are not necessary.

  • Dessert size – 2″x1″ – This is the most common size, and is perfect if the cake is being served as the only dessert, or if you believe your guests would like a slightly larger serve with any other desserts you may be serving.
  • Coffee Size – 1″x1″ – This size is perfect if the cake is being served with other desserts.

What flavours can I choose from?

There are many different flavours to choose from. Please CLICK HERE for full details.

How do I contact you with other questions?

Please CLICK HERE to visit the Contact Me page.